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How long is the warranty period of the robot?Down Up
The standard warranty period for robots is 12 months, subject to the sales contract.
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What is the robot's after-sales response timeframe?Down Up
We provide a response within 12 hours (response refers to the service personnel to the customer to confirm the service needs, and reply to the solution), the response to arrive at the scene within 24 hours, 24 hours to arrive at the scene is limited to the Yangtze River Delta region of the working hours of the repair, except by force majeure factors. (Limited to China region)
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How should I get support when a robot has a problem?Down Up
1. Use the official website to self-repair;
2. Contact the project manager or technical service personnel of the project;
3. Call China customer service hotline 400-996-7588 to after-sales service;
4. Contact the robot's distributor.
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How Do I get my password back?Down Up
Please contact the after-sales staff.
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What important information should the robot give back to the manufacturer when it fails?Down Up
1. Robot nameplate 2. Failure frequency and condition 3. Log and program 4. Operating conditions and location of equipment
